Shipping & Returns
Due to the health and safety concerns presented by COVID-19 to our employees as well as our customers we are not accepting returns at this time. This is temporary and are working closely with our team while monitoring the emerging advice of our health officials to properly attend the days ahead. Our highest priority is to take responsible measures to ensure the safety and well-being of our employees and customers. Thank you for your understanding and support during this time of crisis.
HOW ARE PRODUCTS SHIPPED?
Orders placed before 12:00pm PST will generally be shipped out on the same day*. Orders placed after 12:00pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on the method chosen and delivery location. Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days and we do not ship to any PO Box or APO/FPO addresses. We currently offer 3 shipping methods for Domestic orders: Ground, 2 Day Shipping, and Standard Overnight Shipping.
International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
WHAT IS YOUR RETURN POLICY?
SIWY Denim will accept returns** for items purchased on the siwydenim.com store that are postmarked within 14 days from the delivery date for a refund or store credit. Returns received back outside of this window will not be accepted. Please note that original shipping charges are non-refundable. You may return for a refund or store credit and place a new order for the item, size, and color of your choice.
**No returns are allowed on Final Sale items. All sales are final.
International returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
HOW DO I RETURN A PRODUCT?
All returns require a valid Return Merchandise Authorization # (RMA). You can process your returns at https://www.siwydenim.com/a/returns or by contacting us at 323-234-8880 or emailing us at firstname.lastname@example.org
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to SIWY Denim and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO PREORDERS WORK?
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the quantity of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
- -You add the product(s) to your cart as you would any regular, in stock product
- -You complete the checkout process and receive your order confirmation
- -Your payment method is authorized for the full order total at the time of purchase (completing the order)
- -Your order will be on preorder hold until the item(s) you purchased are available
- -Your order will be fulfilled and shipped. You will then be billed and will receive a shipment confirmation
If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released for fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation.